Untuk Lampu Ekor Led Toyota Highlander 2014-2019 (Salai/Merah)

Thank you for shopping with us! We want to ensure you have a transparent and smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

By placing an order on our store, you agree to the terms and conditions outlined below.

1. Return Timeframes & Tiered Fee Structure

To protect our store’s operations while providing reasonable flexibility, we implement a strict tiered return policy based on the number of days since your order was delivered:

• Within 30 Days of Delivery: Returns and exchanges are accepted under standard conditions (refer to Section 2 for freight responsibility). No restocking fee applies (0% Restocking Fee).
• 31 to 45 Days of Delivery: Return requests are accepted, but the buyer must bear all return shipping and freight costs, regardless of the return reason (including any quality or parts issues).
• 46 to 60 Days of Delivery: Return requests are accepted, but the buyer must bear all return shipping costs. Additionally, a 10% restocking fee (calculated from the product's purchase price) will be deducted from your final refund to cover processing and warehouse re-shelving costs.
• Over 60 Days of Delivery: We strictly do not accept any return, exchange, or refund requests. All sales become final after 60 days.

2. Return Freight Responsibility

The allocation of return shipping fees depends on the specific reason for the return:

A. The Seller Will Bear the Freight in the following cases:

1. Damage or Missing Parts: If you identify physical damage or missing components after receiving the goods.
2. Quality Problems Requiring Supplementary Parts: If there is a functional quality defect identified after receiving the goods, and you require supplementary parts instead of a full return.
   Note: Clear photos and videos must be provided to our customer service so we can process your supplementary parts or exchanges effectively.

B. The Buyer Will Bear the Freight in the following cases:

1. No Quality Issues: If you wish to return the product after receiving it, but there is no quality problem and the item remains completely unused.
2. Subjective Remorse (Disliked): If you voluntarily purchased the item but realized you dislike it, provided the product has not been used.

3. Non-Returnable Conditions

We strictly do not accept returns, exchanges, or refunds under the following conditions:

1. Improper Damage: Damage caused by unauthorized maintenance, misuse, neglect, man-made collisions, or any other buyer-inflicted reasons.
2. Post-Use Dissatisfaction: If you decide you dislike or do not want the item after it has been used.

4. Crucial Guidelines for Returns

To ensure your return is approved and processed, you must strictly adhere to the following rules:

• Note 1 (Proof Required): Whether your product is missing parts, damaged, or some functions cannot be used normally, please be sure to provide clear photos and videos. This allows our team to intuitively understand the issues and provide the exact help you need.
• Note 2 (Original Condition): When returning goods, please make sure that the products are in pristine, original condition (except for pre-reported damaged goods). The original packaging, boxes, manuals, and accessory quantities must be exactly the same as when you received them.
• Note 3 (Prior Contact and Authorization Mandatory): Before returning any goods, you must contact our customer service to confirm the correct return address. If you return the goods directly without our official confirmation and authorization, we will not be able to track your package, and our store will not issue a refund. Please pay close attention to this requirement.

Contact Us

If you have any questions regarding your order, shipping, or returns, please contact our dedicated support team:

• Email: caopao2021@163.com
• Response Time: We aim to respond to all inquiries within 24-48 business hours.

We will ship your order within three business days of receiving/confirming payment, with a shipping success rate of 99%.

Our goal is to deliver your products as quickly as possible, but please understand that once an order is shipped, we cannot control the subsequent shipping time.

Most orders will be shipped via USPS First Class/UPS/Priority Mail, FedEx, or the most suitable carrier based on product size.

Delivery time depends on the destination, customs, and other factors. If you require faster delivery service, please contact us immediately.

For some products, due to inventory issues in the US, we will have a dedicated representative contact you.

Contact Us:

Our professional customer service team is available during the following business hours: Monday to Saturday, 9:00 AM - 6:00 PM (China Standard Time)

Email: caopao2021@163.com

Please feel free to contact us with any questions or concerns, and we will respond as soon as possible.